Shopping Information

Shopping Guide

How to Shop

Shopping at the STIHL Outfitters Shop is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Inventory Availability

When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

  • In Stock: The item you are requesting is currently in stock and available to ship.
  • Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
  • Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 1-800-600-1813 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.) to speak with a customer service representative.
  • Discontinued: The item you are requesting is out of stock and no longer available.
Sizing Chart
  SM MD LG XL 2X 3X 4X
Unisex/Men's 34-36 38-40 42-44 46-48 50-52 54-56 58-60
Women's 4-6 8-10 12-14 16-18      
Youth   8/9 10/12 14/16      

Ordering & Payment Options

Online Ordering

Purchases can be made via e-gift certificate, VISA, MasterCard, or AMEX.

STIHL Employees, STIHL Branches and Distributors Only: For STIHL Outfitters or Salesforce business purchases exceeding your credit card limit, orders may be placed via PO. Please reach out to Customer Support via email or phone to place an order with PO payment method.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Shipping Information

All orders ship from the US.

Domestic Shipping

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to ship via ground, next day, 2-day, or 3-day air.

International Shipping

If shipping outside of the US, additional import obligations and costs are associated. For business purposes, check with your company’s International Trade Compliance contact(s) to ensure the appropriate review and approval is conducted prior to ordering. For personal purposes, be prepared to work with the courier (FedEx, UPS, etc.) to clear customs and pay for any additional costs to import.

Upon Checkout
  • Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
  • If you have any questions about expedited shipping and processing, please call customer service at 1-800-600-1813 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.

Toll free phone number:  1-800-600-1813

Custom Orders:  1-800-600-1813


We appreciate your business and hope that you will visit the STIHL Outfitters again in the near future.

Satisfaction Guarantee

If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 1-800-600-1813 for details. For all customer choice returns, a 10% re-stocking fee will apply.

Your Privacy

Our site does not currently employ a mechanism for collecting personal information provided to us other than that to ensure proper delivery of ordered and requested merchandise.

This site utilizes generic log information in the form of "raw hit" counts. This information is compiled and analyzed on an aggregated basis. This information includes only the user's IP address, the time that user accessed the site, and the files accessed.

  1. Our Use of Your Information
    Raw hit counts are processed occasionally to evaluate the effectiveness of specific site tools and to gauge patterns of site behavior.
  2. Our Disclosure of Your Information
    No site data generated by this site shall be shared with or sold to other organizations for marketing purposes.
  3. Security
    This site uses industry standard efforts and accepted safeguards to ensure the confidentiality of identifiable information. Included measures include firewalls and Secure Socket Layers. Please note that "perfect security" of the Internet is not guaranteed nor can Bensussen Deutsch and Associates, make claim to absolute "perfect security".
Copyright 2023 Bensussen Deutsch & Associates, LLC. All rights reserved. Use of this site is subject to the BDA Terms of Use and Privacy Policy. This site is operated by BDA, LLC. All logos, trademarks and brands are property of their respective owners.